Frequently Asked Questions
We have collected the most frequently asked questions and answers about our refurbished products. If you have any further questions or comments about our products, services or the site, please let us know. Thank you for helping us!
What is a refurbished laptop / PC?
Every refurbished laptop is a used laptop, but not every used laptop is a refurbished laptop. To clarify, a refurbished product is a previously used device that has undergone a cleaning process and extensive quality checks. During this process, both the technical aspects and aesthetics of the product are inspected to ensure its quality and reliability before re-entering the market.
Are these used products?
Yes. These off-lease business class products come from various reliable sources. They are in a well-preserved condition and often indistinguishable from new products.
Is the operating system pre-installed?
Yes. The majority ouf our products are coming with a pre-installed operating system. If you don't want the operating system to be installed please let us know.
Is the power cable, data cable and charger included with the product?
Yes, they are included in the package.
What delivery options are available?
You can choose your preferred shipping method in the checkout process.
Standard delivery: 5 €
Express delivery: 20 €
What is the delivery time?
Standard delivery time is 3-5 days. We recommend you this option for the following countries: Slovenia, Romania, Bulgaria, Serbia, Montenegro, Croatia, Austria and Germany.
Express delivery time is 2-3 days. In our experience you should choose this delivery option if you are ordering to: France, Italy, Spain, Portugal, Sweden, Denmark, Norway, Finland, etc.
Notice: During busy times like sales or promotions, delivery might be delayed. Also, in times of local holidays or global difficulties, we might extend delivery times without much notice.
What payment methods are available?
Currently we accept these payment methods:
- By card: VISA, MASTERCARD
- Bank transfer
I have placed an order, can I change it?
Yes. If you wish to make changes to your order, please let us know immediately. Contact support.
I do not like the product, I changed my mind. What should I do?
We offer a 30-day money-back guarantee on every product, allowing you to return the product hassle-free at any time during this period and receive a refund. Read our return policy for further information.
I received the product damaged, what should I do?
If you received your package or product faulty or damaged, please contact our customer support immediately.
The product is faulty or it stopped functioning, what should I do?
Please fill this form and contact our customer support.
How do I redeem the coupon code?
The coupon code can be entered during the payment process, or by clicking on the "Enter Coupon Code" link on the cart page. After entering, the coupon code will automatically activate if it is valid.
What warranty applies to refurbished products?
All refurbished products are covered by a two-year warranty. For more information and details, please read our warranty policy.
