FAQ Bazaar Products
We have gathered the most frequently asked questions and answers regarding our Bazaar category products. If you have any further questions or feedback about our products, services, or website, please let us know! Thank you for helping us improve!
What is a Bazaar product?
For sustainability reasons, machines in the Bazaar category have not been through our standard refurbishment process. Every unit has been cleaned and tested, but their cosmetic and technical condition does not match that of our refurbished machines. That is why we offer them at our lowest prices.
Possible shortcomings:
- a missing plastic part, a crack or heavy wear on the casing
- deeper scratches, stains or dead pixels on the screen
- one or two non-working USB ports, a faulty webcam or battery
Are these used laptops and computers?
Yes. These devices are business-class machines previously used by major European corporations and banks.
What is an operating system?
An operating system, such as Microsoft Windows, is essential software required for a computer to operate. Its functions include managing hardware, running applications, and facilitating interaction between the user and the computer.
Is the operating system installed?
Yes! If you ordered an operating system with your computer or laptop, our technicians will pre-install it for you. Upon delivery, all you need to do is turn on the machine and it is ready to use.
What does my package contain?
Package contents:
- Laptop: Complete charging set (power cable + charger)
- PC: Power cable
- Monitor: Power cable + video cable
- Phone / Tablet: Charging cable (wall adapter not included)
- All-in-One: Power cable
- Projector: Power cable
What does the software package include?
If you add the software package to your order, our technicians will install a hand-picked collection of software essential for everyday use. The package includes an image viewer, media player, CD/DVD burner, music player, file archiver/zipper, file manager, and the latest web browsers. The fee covers the labor cost of installation.
Do I need to buy batteries separately for a wireless mouse and keyboard?
No. Batteries are included in the package.
SHIPPING AND PAYMENT METHODS
Is local pickup available?
You can pick up your order at any Foxpost, Packeta, or GLS ParcelShop pickup point.
How much does shipping cost?
- You can choose your preferred shipping method in the checkout process.
- Standard delivery: 5 €
Express delivery: 20 €
How long will it take to receive my order?
Ordered items are handed over to the courier service within 1–2 business days at the latest.
What payment methods are available?
- Bank transfer: Once your order is placed, we will send you our bank details via email. Please enter your order number in the reference field. The item will be dispatched after payment is received, and you will receive a confirmation email.
- Credit/Debit card payment
- Installment plans: Klarna
OTHER USEFUL INFORMATION
Where can I find the phone number for complaints?
You can find our contact details here: https://www.furbify.eu/contact
I don't like the product / I changed my mind. What should I do?
We offer a 14-day money-back guarantee on all products, so you can return the item without giving any reason within this period for a full refund.
I placed an order, can I modify it?
Yes, in this case please contact our customer service team to let us know.
Phone: +421 220 512 060
E-mail: [email protected]
My product is faulty, how can I request service/repairs?
If your product develops a fault, please contact us at:
Email: [email protected]
Contact details: https://www.furbify.eu/contact
In case of a complaint or fault, please fill out our online claim form.
What does the warranty cover?
We offer a 1-year warranty on our Bazaar category products.
Batteries in refurbished machines come with a 6-month warranty and a guaranteed minimum battery life of 1 hour.
Exceptions apply to items where a battery fault is explicitly noted on the product page in advance; these batteries are not covered by warranty.
